ABU return question

dlguy4life

dlguy4life

“He who knows best knows how little he knows.”
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36
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  1. Diaper Lover
I realize this might be a weird question, but does anybody know if ABU has any sort of product guarantee? Where if a purchase is made of their onesies and the snaps break off with only a few usages will they accept sending a replacement to its customer?

I’m just curious.
 
dlguy4life said:
I realize this might be a weird question, but does anybody know if ABU has any sort of product guarantee? Where if a purchase is made of their onesies and the snaps break off with only a few usages will they accept sending a replacement to its customer?

I’m just curious.
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Is this a hypothetical thing, or did it actually happen? I have a couple of their onesies and can't imagine breaking the snaps off. They're made for action. :) But if that happened, definitely go to ABU Cares and create a ticket. If you explain what happened they might take pity on you, and if there was some kind of defect I'd certainly expect them to.
 
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Cottontail said:
Is this a hypothetical thing, or did it actually happen? I have a couple of their onesies and can't imagine breaking the snaps off. They're made for action. :) But if that happened, definitely go to ABU Cares and create a ticket. If you explain what happened they might take pity on you, and if there was some kind of defect I'd certainly expect them to.
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Nope, I wasn’t asking hypothetical, it really happened after only 4 or 5 uses. Maybe I got a defective one or something. The snaps that are working snap very tight though… you’re correct. I’ll check in to doing that.
 
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dlguy4life said:
Nope, I wasn’t asking hypothetical, it really happened after only 4 or 5 uses. Maybe I got a defective one or something. The snaps that are working snap very tight though… you’re correct. I’ll check in to doing that.
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Oh no! That sucks. Hopefully they replace it without a fuss. (Let us know how it goes.) I really wouldn't expect that with those metal snaps. Mine are tight enough to be called "secure," but they require no special effort to close or open.
 
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@dlguy4life Any luck with this? Did they offer you a replacement?
 
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