I'd imagine it had to be tough on them.
I've never experienced it, but my mom has, a few times. One of them was when she used to live DEEP in Baltimore City, [I don't know if you have ever heard about it, but it's BAD] but on Christmas Eve, her house was robbed. They took pretty much all of the gifts, along with other stuff. It's really depressing how heartless people can be. :[