ISP advice

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OK, I need a bit of advice. Do to problems with and the attitude of my cable company I am going to be terminating my service with them.

So what I need to do is to replace both my television provider and my internet provider.

Unfortunately there is no cable competition where I live. :mad:

So if anyone out there is not using cable internet, what are you using and how well does it work?
 

Aki

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I have AT&T Low Speed DSL.
It's god-awful. The connection has a tendency to drop, and their customer service is terrible.
 

chevre

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I have Verizon adsl 3Mbps/768kbps. It's pretty decent.
 

Fire2box

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I have AT&T with their "elite" DSL thing, their speed's are good for DSL at least. However it won't be as good as cable.

I have Dish Network and their pricing is maybe the most decent out of all of the cable/sat companies.
 
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Mako

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Working for an unnamed dsl ISP, which is claimed decent. I can highly assure you that behind the scenes DSL is a mess of a system, and on average slower then cable. I would never use it, or recommend it personally if cable is available in the area. Unless fibre is available in your are, if so, go with that and I'm extremely jealous.

For the sake of curiosity, what happened that prompted the want for termination?

My ISP kicks ass though, no contract, 7.5m downloads for $40 a month. Shaw is awesome.
 

Fire2box

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Working for an unnamed dsl ISP, which is claimed decent. I can highly assure you that behind the seens. DSL is a mess of a system, and on average slower then cable. I would never use it, or recommend it personally if cable is available in the area.

Even if it is like 40 dollars more per month?
 
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secretdl26

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Do you have Qwest in your area?
I have Comcast, which I hate, but some of my friends who have high-speed Qwest DSL (up to 20mbps depending on how much you pay) say that it is decent.
 
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Mako

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Even if it is like 40 dollars more per month?
What speeds are you running at?

Do you have Qwest in your area?
I have Comcast, which I hate, but some of my friends who have high-speed Qwest DSL (up to 20mbps depending on how much you pay) say that it is decent.
Jesus tap dancing christ. Looked up the company, and it seems they're the ones that service most of the states my ISP doesn't. Thats some pretty hefty pipe they're swinging.

<Edit> They actually look like they have a decent infrastructure.
Plus
http://en.wikipedia.org/wiki/Qwest#NSA_spying

<Edited edit>No seriously, how have they not kicked my company over the horizon
 
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Working for an unnamed dsl ISP, which is claimed decent. I can highly assure you that behind the scenes DSL is a mess of a system, and on average slower then cable. I would never use it, or recommend it personally if cable is available in the area. Unless fibre is available in your are, if so, go with that and I'm extremely jealous.

To be honest since I don't play on line games, and don't do a lot of downloading, a slower speed won't kill me.

For the sake of curiosity, what happened that prompted the want for termination?

It's been a series of things that reached an apex today. Recent events include someone working for them pushing the Emergency Alert System test button every 5 minutes for 90 minutes. When I contacted them about this, they lied and said that the FCC sends out the tests. I contacted the FCC and they sent me the rules about the tests. This evening I went to watch a movie and found that all of the movie channels I have were experiencing technical difficulties. When I called to find out what the problem was, the person on the other end, basically said they caused the problem and couldn't fix it. The attitude was too bad, I'm not even going to try to help you. Interestingly no supervisors were available either.
 
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Mako

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Sounds like you were dealing with comcast support.

I really don't get how people can be terrible at that job, considering I do it myself. It's incredibly easy, and I deal with business's where the internet actually matters.

Just for the record, though I don't know if this applies to your ISP's field techs as well. They're union. Working for the company I do has bread a strong disliking for unionized workers, which is an irony considering my typical socialist democratic political ties. Unions protect incompetence and laziness. >.>
 
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Actually Mediacom support, but who's counting.

Actually I am pro union to a point. When unions either protect the incompetence and laziness of its members, or force companies into abusive contracts like UAW.
 
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Mako

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Actually Mediacom support, but who's counting.

Actually I am pro union to a point. When unions either protect the incompetence and laziness of its members, or force companies into abusive contracts like UAW.
I support certain unions, like teachers or nurses/care facilitators. But repair men... not so much.
 
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Jesus tap dancing christ. Looked up the company, and it seems they're the ones that service most of the states my ISP doesn't. Thats some pretty hefty pipe they're swinging.

<Edit> They actually look like they have a decent infrastructure.

Yes. I worked for them back in the "US West" days, and they had a ton of dark fiber all over the USA. Even more so after the dot-com blowout, I'd imagine.

Unfortunately, most of their "inside techs" (e.g. inside the CO) were POTS guys. So getting one to believe that, yes, I'm blinking the LEDs on that LIM card that needs replacing - look by your ankles! - was a hard sell.
 

ajsco

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we've got a good deal 8Mbit (really 5.4), ~700Mbit upload, good ping rates, unlimited downloads, free phone calls with a free wifi router for £16 a month. I know it's not in America, but that's what we get.
 

ZombifiedKitty

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I'm very happy with verizon FIOS, 5Mbps upload by 15Mbps download. Also getting TV through them and the home phone, NOT the business phone though, thats still emergency copper (no battery).

Our Comcast jacked up the price and started turning the basic cable into the equvilent to air just in time for the digi-switch. So more money for less and useless channels, nothing from Viacom on the basic service by the time we cancelled. While we are paying maybe 10 bucks more overall we actually get service now if there's a problem.

One issue a friend of ours had with comcast is the technical departments are actually not suppose to talk to each other except through after the fact reports and some lines going to houses are less than what you're charged for ie throughput and response time along with losses. Our friend got the field techs to talk to the engineers and breach procedure to test and rework his internet line, while they wouldn't admit it there was a system flaw; once it was fixed he immediately set up his vonage (not allowed by comcast) by using his desktop as a proxy.

Ultimately for 10 bucks more we get service, a new router, 3 set top boxes for the TVs with all remotes programmed, and close to 300 channels versus our previous 80.
 

Bryce

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I use Time Warner, which I hate. They seem to go down far to much for me. Well, it may not be much for some, but for someone online 24/7 it is XD.

I'm looking at Verizon's FiOS, since fiber is an option in my area.

If you must, just go DSL or Satellite.
 
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I have Telus high-speed ADSL.
It's a pretty good deal, $24.95 /month, comes with 3 email accounts, full security software.
My only complaint is the port blocking, but I understand why they have to do that on residential service.

For TV, I have an antenna on the roof, 10 local channels for free, beat that deal. LOL
 

Bryce

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I have Telus high-speed ADSL.
It's a pretty good deal, $24.95 /month, comes with 3 email accounts, full security software.
My only complaint is the port blocking, but I understand why they have to do that on residential service.

For TV, I have an antenna on the roof, 10 local channels for free, beat that deal. LOL

Just 3 email accounts o_O Time Warner comes with unlimited lols. And the full security software, I'm almost 100% sure that it sucks. You're better off using Avast or something because I just know it's a Norton/AVG suite, which really do suck no matter what people say. As for the port blocking, do you have a cable modem and a router? If you've got a router hooked up to the cable modem and then feeding the other computers in your house, then it's the router that port blocks and you just need to open up the ports for each computer if you want.

@the TV comment, I'd die in your house XD, I must have my full cable package. Well, that and it's for my job so meh.

we've got a good deal 8Mbit (really 5.4), ~700Mbit upload, good ping rates, unlimited downloads, free phone calls with a free wifi router for £16 a month. I know it's not in America, but that's what we get.

700mbit upload!!! I'm pretty sure you mean 700kbps. There's just no way you could have an upload speed of almost 20x the download speed lols.
 
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Mako

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I'm glad someone understands the logic in blocking the ports to prevent email servers and port 80 on a residential account. My company does it for anyone who's not static to prevent spam servers from being set-up.

Since someone brought up avast and AVG. Though they were great once, I have to HIGHLY recommend Malware-Bytes. It's free, and this thing removed things from my computer that not only AVG and Avast couldn't, but found even more things that neither detected.
 
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Just 3 email accounts o_O Time Warner comes with unlimited lols. And the full security software, I'm almost 100% sure that it sucks. You're better off using Avast or something because I just know it's a Norton/AVG suite, which really do suck no matter what people say. As for the port blocking, do you have a cable modem and a router? If you've got a router hooked up to the cable modem and then feeding the other computers in your house, then it's the router that port blocks and you just need to open up the ports for each computer if you want.

@the TV comment, I'd die in your house XD, I must have my full cable package. Well, that and it's for my job so meh.

Nope it doesn't suck!!! It's quite good actually.
It runs smoothly in the background. Hasn't let anything bad through.
Warns for phishing sites.
It's from RadialPoint: Radialpoint - Managed end-to-end Internet VAS

No, I don't have a cable modem, I have ADSL, and a router connected to my Cisco 2950 switch for my network.
My ISP blocks all common ports on all the dynamic IP's.
 
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