I really liked the article because she spoke of her 63 year old client as Middle Aged! After that, it's nice that there are people out there who are accepting of those who are different and aren't judgmental even if she is making money off those who have exceptional needs.
There are a lot of people out there who have quite astonishing kinks of their own - it doesn't matter which - who think of AB/DL as an absolute taboo. "I may be kinky, but that's just perverted!" It's so nice to see a source that treats it like any other kink or proclivity.
Very smart article from someone who knows how to run a business, by not insulting or making fun of customers, and finding constructive ways to incorporate our extensive knowledge into improving their product.