For what it's worth, i'd recommend against using abaip.com. Not for the reason you quoted, but for others.
A quick tangent, I ordered the secure x-plusses (which they advertise as 'better and cheaper than abriform x-plusses!' which is total BS) and they promised 'secure and discreet packaging'. When the box arrived, It had a MASSIVE (i'd say 1/4 of the side of the box) sticker on it, screaming "SECURE PERSONAL CARE PRODUCTS INC." all over it. Included was a number to call, and a website to look at. Discreet that is most certainly NOT.
As for abaip, I placed an order with them around december of a year. After I was charged, I was told my order was out of stock, and it'd be shipped when it came back in stock, or I could request a refund instead. Not happy with being charged for something out of stock, I said I wanted a refund.
I got a long yarn about how credit cards and such isn't stored, so if I wanted a refund, i'd have to call in and leave my credit card number. I responded, asking if there was another option, and got silence as a reply. I wrote back a week later, asked again, and got no reply. So I called them in, and left on their answering machine, my name, my credit card number (which I absolutely DID NOT want to do) and my order and to e-mail me upon receipt of this information.
No response. So I wrote in a week later. No response. Wrote in another week later. Still no response. Wrote in 2 days later. No response. Wrote in the next day, the next day, the next day, the next day, the next day, and the next day, for about 3 weeks, and still got no response at all.
Waited about 3 months, then one day in a fit of pissed-offedness, made a new e-mail on a free website, called "
[email protected]" and fired off a rather.... shall we say, unhappy letter. It wasn't full of cursing and vitriol, but it basicly chronicled my past horrible experiences, and how angry I was. Up until this point I had good dealings with this company for several years.
I got a curt letter back stating "Gee, it shows on my end that refund went through (Bullshit. I would've noticed $100 popping back up in my account, and even if I didn't, I would've seen it on my monthly statement which I pour over VERY carefully when balancing my checkbook), but i'll send out your order anyway".
I try to write back, because when I made the order, I paid extra for 'discreet shipping' ($8 in fact, or thereabouts) for the time and effort required to put the case in discreet shipping, which basicly means they tear the box open, tape it up inside out, and ship it that way. Not surprisingly, I get no response.
I e-mail the next day, no response.
I e-mail the third day, no response. By the next day, it's set to arrive.
So on the fourth day, lo and behold, a ginourmous box with the abena/abriform label all over it, clearly marking a case of diapers, 12 per bag, and 4 bags in the case, arrives. Since then, i've done no business with this person, and when someone asks a question like this, I always reply that this company is not one worth doing business with.
