Baby-pants com bad customer service

[steveg]

FYI if you order from Baby-pants, don't count on being able to exchange or return the items if you buy the wrong sizes. I have sent 2 messages through the website with zero response at all. Just be warned, I love the onesies just wish I had ordered the correct diaper covers

 

[Zeke]

It’s been my experience that Baby-Pants.com has a lousy website, but excellent products and reasonable prices (my purchases have been limited to PEVA plastic pants so far).

 

[RetroGirl15]

FYI if you order from Baby-pants, don't count on being able to exchange or return the items if you buy the wrong sizes. I have sent 2 messages through the website with zero response at all. Just be warned, I love the onesies just wish I had ordered the correct diaper covers

Are they located in the US?

 

[steveg]

Are they located in the US?

yea in CA

 

[RetroGirl15]

yea in CA

Oh okay.

 

[Mickey]

I haven't messaged them for many many years but last time I ordered about a year ago it came. I think many specialty stores you can't really return a product after it is sent, I mean are they supposed to wash it and resale it. I don't really want a used product sent to me when I purchase. I've gotten used products several times and it bugs me. But not responding to you is pretty bad move for them regardless.

 

[bbMe]

Few "specialty" store allow returns after you try something on. They have been quick to respond to my inquiries.

 

[Cottontail]

She hasn't logged in for a while, but @Mommy (the owner of Baby-Pants) is a member here. Baby-pants.com has had issues for a long time. I don't know if it's being actively maintained. I get the feeling that priority is being given to the Amazon and eBay stores, and for anybody thinking of ordering, I'd suggest using one of those instead. The last time I tried checking out on baby-pants.com, I was unable to complete the process because some of the buttons were broken and had no effect.

 

[diaperbobby]

She hasn't logged in for a while, but @Mommy (the owner of Baby-Pants) is a member here. Baby-pants.com has had issues for a long time. I don't know if it's being actively maintained. I get the feeling that priority is being given to the Amazon and eBay stores, and for anybody thinking of ordering, I'd suggest using one of those instead. The last time I tried checking out on baby-pants.com, I was unable to complete the process because some of the buttons were broken and had no effect.

I've purchased a good number of Baby-Pants items, but also switched over to the eBay store several years back. Anything I have ordered on eBay has come timely and the orders have been correct each time. I agree that Amazon or eBay is the better option here.

 

[pdiapered]

So the first time I bought from Babypants the onesie was to big. I I didn't try to return it. They Make really good stuff. You should always go smaller than your actual size and it should fit.

 

[Rita]

It maybe because of the heath issues ?
Many places don't have returns because of that !
Just guessing that all ??

 

[steveg]

Never opening the packages still doesn't excuse them for not responding to customers with questions

 

[babylock1]

I've purchased a good number of Baby-Pants items, but also switched over to the eBay store several years back. Anything I have ordered on eBay has come timely and the orders have been correct each time. I agree that Amazon or eBay is the better option here.

Amazon and eBay have better (buyer) customer service protections in place and can afford to take a loss hit on unreturnable health items.
Of course you may expect to pay a tad bit more for such sales service - Amazon with better customer returns some prepaid.
Direct seller and eBay have less exposure to mass marketing of what you purchase on line - Amazon don't know who is going to find out
about your real life or fantasy merchandise.

 

[foxkits]

You could resale it on eBay just give size it fits some one will buy it