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Thread: Comments from store clerk

  1. #1

    Default Comments from store clerk

    The other day I went in to a "Big Box" store and found a pair of pink snowbibs. Upon taking them to the checkout counter, the guy commented to me, "These are going to look ravishing on you." To which I kept an absolute poker face and replied, "Yes, they are." This kind of thing does not bother me much anymore (There was a time I would have blushed brightly and gotten nervous). That being said, don't most stores now tell their employees that it is taboo to comment on purchases to their customers at checkout?

  2. #2

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    You handled the situation perfectly, and seemed rather normal. Wonderful work at person-ing!

    For your side thing, actually quite the opposite really. I mean, obviously there is certain obvious taboo's.. but anything that seems normal and doesn't have a taboo associated with it is absolutely fair game. In a customer service position you are supposed to engage with the customer and be friendly and warm.

    Making a good connection can be key to creating a lasting impression and making someone a regular costumer. Sometimes that involved times where I made a friendly remark on how much I also loved something a customer bought for instance. It's good salesmanship. He wanted to make you smile, and made what in his mind was a friendly joke. The intent was well-meaning, and I don't really see what the problem with the comment itself was.

  3. #3

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    I think we've reached a point of cynicism in society whereby people are taught to feel awkward in response to friendliness and compliments. Sure, sometimes people can overdo it, and be creepy. However, in this case, I think the store clerk was just being nice. It's perhaps a rather forward thing to say to a customer, but it sounds like it was definitely said with kind and harmless intent, so if you're going to feel anything about it, I'd feel flattered.

  4. #4

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    I had a similar experience. I remember how my heart would race and I'd get all sweaty and shakey going to buy GoodNites at like safeway or fred meyers. One time I was checking out and the clerk said something like "Aren't you a bit old to be wearing diapers?" I could have fainted but I just played it off like "It takes some kids longer than others" freaked me right out though and I didn't go back to that store xD

  5. #5

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    I wouldn't care what they think i now can order online. But i have enough pride that it wont bother me to be commented on a purchase.

  6. #6

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    It's pretty funny for an employee to make such a semi-inappropriate joke, but I guess he thought you seemed like the kind of fellow who'd get a laugh out of it! That's assuming he was joking and accidentally hit the mark... If he was being serious that would be little strange in my opinion...
    I like the idea that we live in a world where a shop worker could jokingly suggest that you like to wear women's clothing. Although I must admit I would never have been audacious enough to make such jokes when I worked in retail.

  7. #7
    MarchinBunny

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    Quote Originally Posted by CatsBrat View Post
    I had a similar experience. I remember how my heart would race and I'd get all sweaty and shakey going to buy GoodNites at like safeway or fred meyers. One time I was checking out and the clerk said something like "Aren't you a bit old to be wearing diapers?" I could have fainted but I just played it off like "It takes some kids longer than others" freaked me right out though and I didn't go back to that store xD
    A clerk really shouldn't make a comment like that. I probably would have said "Honestly, I think you should just shut up and do your job instead of making stupid comments."

  8. #8

  9. #9

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    When I worked at Wal-Mart, they told us to take notice in what our customers were buying. They said that since cashiers are the last part of their shopping experience it is the cashiers job to deliver friendly sincere service with a smile in whatever way they can. They said that taking notice in the items they were buying was a good way to start a friendly conversation with the customer to show that you care about them. So I guess it would depend on the store.

  10. #10

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    Quote Originally Posted by NotSoSuperHero14 View Post
    When I worked at Wal-Mart, they told us to take notice in what our customers were buying. They said that since cashiers are the last part of their shopping experience it is the cashiers job to deliver friendly sincere service with a smile in whatever way they can. They said that taking notice in the items they were buying was a good way to start a friendly conversation with the customer to show that you care about them. So I guess it would depend on the store.
    I can't speak for Wally World's policy, but with literally thousands of locations, I would imagine there would be a very wide range of enforcement of such a policy, depending on who the manager on duty was. And even more so when it's an assistant boss. I work in retail, and that's been my experience. Most co-mgr's simply don't give a d@#m about issues like this unless a customer really raises a ruckus.

    That said, I wouldn't have the cojones to comment about a customer's purchase. I'll give them a smile and be polite, then move on to the next customer.

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