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Thread: Argh!!

  1. #1

    Default Argh!!

    I've just bought another bag of Tena Slip and there seems to be a problem with every single one, there are NO tapes!

    I don't really want to take them back either.

    I've emailed Tena but I'm pretty annoyed right now

  2. #2

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    Yowch, that's a pretty major failing of quality control! Here I was bitter about my last pack of Depends going short on the tape backing on the left-side. I've had to be very careful pulling them back or it pulls the tape and the backing away from the diaper itself. I hope Tena will make that right with you.

  3. #3
    Elli

    Default

    No tapes!! Gah, that's pretty annoying! And I can understand how you might not want to take them back.

    I know I have said this a few times in other threads, but double-sided tape is useful with nappies. If you decide to recreate your own tapes, you could stick a strip on the nappies but leave the backing paper on, so you can use it whenever you normally would without having to find a roll of tape each time. I use it to 'resticky' my tapes. I use the 'Duck' brand and find it very strong.

    Maybe your complaint to Tena could result in some freebies as an apology!! Could work out well!

  4. #4

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    Maybe do what I have done with chocolate bars: mail it to them with the hazelnut shell, and write a letter. Presto - coupon for a free case on the way!! Warning: they are wise to fraud, so only do this with a genuinely defective product.

  5. #5

    Default



    Quote Originally Posted by Trevor View Post
    Yowch, that's a pretty major failing of quality control! Here I was bitter about my last pack of Depends going short on the tape backing on the left-side. I've had to be very careful pulling them back or it pulls the tape and the backing away from the diaper itself. I hope Tena will make that right with you.

    I had this same problem... Center tape left side....

  6. #6

    Default

    Wow. I've never heard of that problem. They're probably going to have a lot of returns, because it sounds like a manufacturing problem. They accidentally shipped product before they realized one of their machines was malfunctioning. Oopsy.

  7. #7
    Peachy

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    Tena will most likely want the package back to research what has gone wrong.

    I suggest you decline their offer to send you a new one in the mail and instead as for a refund of the price you paid for them and postage to send them the faulty set of diapers.

    Peachy

  8. #8

    Default

    I had an problem with some Abena's. I contacted XP Medical about it. Gary asked me for the lot number, confirmed with the factory that this was a valid claim, and sent good diapers. I was asked to keep the defective ones, which are usable with 1" waterproof adhesive tape. Contact your seller or dealer, see if they'll provide the same service.
    I like that, above, getting diapers for chocolate! Or sumpin'.

  9. #9

  10. #10
    Darkfinn

    Default

    I had a lot of problems with Tena's quality control. That's why I don't buy from them anymore.

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