Grumble. UPS.

I ordered a case of Rearz late last year, along with some AC Medical stuff. It shipped in two boxes, each with its own UPS tracking number. Both were 'delivered' on Friday. One box was actually at my door. The other is ... somewhere. The big box, with the dyps.

I called UPS that evening, and they checked. The bigger box was scanned as delivered 45 minutes after the first box, by the same driver. The GPS location recorded when the scan was entered shows it as being delivered in another building in the rather large condominium complex I live in. (Owners only have access to their own building, each building is separately keyed.) I have no way of knowing which of the 50 or so units in that building might have gotten the dyps by mistake, and it's not a conversation I want to have ("hey, did you happen to get a box full of really large pink girls' diapers?").

Friday night, UPS tells me they'll reach out to the driver and have him retrieve the package and properly deliver it Monday by early afternoon. That didn't happen.

Tuesday comes and goes, too. I call UPS and contact Rearz. There are two traces running on the package now. UPS calls back and wants to know the value and the contents. "Um, $165, and, uh, medical supplies."

As of this writing, no resolution yet, and apparently no one in the trace / resolution department(s) has been able to get ahold of, or get a response from, the "service center" responsible for this area.

Sigh... At least my Crinklz got to me okay. (Next time I think I'll go back to BetterDry; the print isn't worth $10/case to me.)

Sorry to hear about that awkwardness! My last Rearz shipment got delayed too, due to the nasty winter weather.

Just a suggestion for the future--if you're like me and buy Crinklz occasionally, maybe try Northshore Care? They carry both Crinklz and BetterDry now, and you wouldn't have the extra time and expense of shipping from Canada. Or maybe I'm missing something...

I avoid UPS now.

This summer I ordered $40 worth of car parts from a specialist company in Colorado, UPS charged me $27 in brokerage fees for the pleasure of driving them across the border.

Canada Post and USPS are much better/more reliable options in my books.

If you know which building the package was delivered to you should be able to talk to whomever manages the condominium complex and inquire to see if the package is still being held in the common space of the building or if a person in one of the units took it. If people are behaving ethically they won't open or accept a package not addressed to them. And even if they did open the package I highly doubt they would be interested in its contents unless they too are an ABDL and happen to wear the same size diapers as you, which would be highly unlikely. Odds are the package is still in the building and you just need to go and pick it up.

SirGorbachev said:

maybe try Northshore Care?

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I did order those from NorthShore.

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INTrePid said:

If you know which building the package was delivered to you should be able to talk to whomever manages the condominium complex and inquire to see if the package is still being held in the common space of the building

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I did check with the HOA. Negative. Also, you can see the "common area" (the lobby) from the front door (glass). It's where the mailboxes are. Nothing there. But delivery companies are supposed to deliver directly to the front door of the actual unit.

If you can, go with FedEx (they have normal-speed services like others). They have been expanding to allow pickup from all over, including places like Walgreens. So you can just have it redirected to the nearest Walgreens etc. and pick up 24 hours a day.

WildBlueCrinkle said:

Tuesday comes and goes, too. I call UPS and contact Rearz. There are two traces running on the package now. UPS calls back and wants to know the value and the contents. "Um, $165, and, uh, medical supplies."

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I'm surprised they're talking to you and not Rearz. Their contract for service is with Rearz, and that makes them responsible to Rearz to perform their service, and provide any insurance or refund if necessary. Normally they wouldn't give you anything. All they'd do is issue Rearz a refund and then Rearz would either forward that refund to you or ship a replacement. Rearz normally has to be the one to file the claim etc too. I've had a few delivery problems over the years and with me as the receiver, UPS/FedEx wouldn't give me the time of day.

Maybe they're asking you about the value so when Rearz files their claim they can verify it's in the ballpark and hasn't been inflated to scam their insurance?

See my thread on ordering tips

Here’s my UPS poor service experience. Just this past Tuesday my Amazon order showed “Delivered” but was no place to be found. About an hour after it was supposedly delivered UPS truck stops in front of the house and the guy hands me the package. After some questioning, he admits to scanning packages ahead to save time at each stop! So, at least for this driver, the UPS delivery time and GPS location are meaningless.

WBxx said:

Here’s my UPS poor service experience. Just this past Tuesday my Amazon order showed “Delivered” but was no place to be found. About an hour after it was supposedly delivered UPS truck stops in front of the house and the guy hands me the package. After some questioning, he admits to scanning packages ahead to save time at each stop! So, at least for this driver, the UPS delivery time and GPS location are meaningless.

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I would turn that driver into UPS as that is not S O P and he would get some sort of performance standards enforcement sanctions that would correct that bad behavior as the HQ uses real time tracking to check driver speed and acts as a internal backup in case of any incident like a accident or package issue. That driver was taught wrong F Y I.

My last case of Northshore Supremes ended up 2 country blocks away from me. Right house number, wrong street. Thankfully the resident call me because my number was on the shipping label. I just drove over there, picked up my big box and thanked him.

I recently ordered through Amazon and had UPS deliver with no issues. Maybe give them a second chance? It's all comes down to the drivers doing there job properly.

WBxx said:

Here’s my UPS poor service experience. Just this past Tuesday my Amazon order showed “Delivered” but was no place to be found. About an hour after it was supposedly delivered UPS truck stops in front of the house and the guy hands me the package. After some questioning, he admits to scanning packages ahead to save time at each stop! So, at least for this driver, the UPS delivery time and GPS location are meaningless.

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That should get him fired in a hurry.

Oh jeez sorry to hear it hun, I hope you at least get your money back!!!

WildBlueCrinkle said:

I did check with the HOA. Negative. Also, you can see the "common area" (the lobby) from the front door (glass). It's where the mailboxes are. Nothing there. But delivery companies are supposed to deliver directly to the front door of the actual unit.

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That's disappointing. Do you have any guesses as to which unit the UPS guy might have dropped it off at? Are the units numbered in a similar manner as your building? i.e. if you live in unit 132 you might want to check out unit 232. Or better yet, if you have the exact GPS coordinates you might be able to pinpoint the drop off location to as close as 3 square meters.

bambinod said:

That should get him fired in a hurry.

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I noticed another order showing “delivered” several minutes before it actually happened a few weeks ago, so Tuesday’s scanning before delivery wasn’t a onetime thing. I would think UPS central system would catch the practice, but apparently not. Or they don’t care.

WBxx said:

I noticed another order showing “delivered” several minutes before it actually happened a few weeks ago, so Tuesday’s scanning before delivery wasn’t a onetime thing. I would think UPS central system would catch the practice, but apparently not. Or they don’t care.

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They probably rely on people like you to report this unethical behavior.

WBxx said:

I noticed another order showing “delivered” several minutes before it actually happened a few weeks ago, so Tuesday’s scanning before delivery wasn’t a onetime thing. I would think UPS central system would catch the practice, but apparently not. Or they don’t care.

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When UPS has tens of thousands of delivery drivers worldwide they would have to be looking at his or her drivers electronic clipboard at that day in order to "catch" him or her in such a thing. Prolly take years before they even random check his or her computer maybe during yearly reviews possibly. Still its your duty to report this.

xpluswearer said:

When UPS has tens of thousands of delivery drivers worldwide they would have to be looking at his or her drivers electronic clipboard at that day in order to "catch" him or her in such a thing. Prolly take years before they even random check his or her computer maybe during yearly reviews possibly. Still its your duty to report this.

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I take the opposite view on this. I feel that it's not my job (or "duty"), as a customer, to police a business's staff. Part of the cost I pay in purchasing a service is the getting good service. That's also why I'm opposed to businesses that are allowed to pay below minimum wage and encourage tips to make up the shortfall. They spin this by saying they're doing it "to provide their employees with an inventive to provide better service", but in reality it's done to save them some money on wages, to lower the apparent cost of the service to their customers, and to offload some of the manager's responsibility of assuring their staff provide good service to their customers. (tipping in markets like restaurant and valet I think should only be appropriate where exceptional service has been provided, but instead it's considered mandatory if even par-level service was provided)

And if a business claims "We can't do that because we don't have a way to measure the quality of service our employees are providing", then I'd say "It sounds like you need to come up with a solution to your problem, instead of making it my problem!" This is what managers and report programmers are for. Tell your DB report man you are looking to catch people taking unauthorized shortcuts like this and he'll have a report for you in a jiffy that will highlight 95% of your actual problems with under 5% false-positives, ready to automatically forward once a week to the managers for their review. So it's not "we can't", it's "we don't want to".

bambinod said:

I take the opposite view on this. I feel that it's not my job (or "duty"), as a customer, to police a business's staff. Part of the cost I pay in purchasing a service is the getting good service. That's also why I'm opposed to businesses that are allowed to pay below minimum wage and encourage tips to make up the shortfall. They spin this by saying they're doing it "to provide their employees with an inventive to provide better service", but in reality it's done to save them some money on wages, to lower the apparent cost of the service to their customers, and to offload some of the manager's responsibility of assuring their staff provide good service to their customers. (tipping in markets like restaurant and valet I think should only be appropriate where exceptional service has been provided, but instead it's considered mandatory if even par-level service was provided)

And if a business claims "We can't do that because we don't have a way to measure the quality of service our employees are providing", then I'd say "It sounds like you need to come up with a solution to your problem, instead of making it my problem!" This is what managers and report programmers are for. Tell your DB report man you are looking to catch people taking unauthorized shortcuts like this and he'll have a report for you in a jiffy that will highlight 95% of your actual problems with under 5% false-positives, ready to automatically forward once a week to the managers for their review. So it's not "we can't", it's "we don't want to".

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Shipping companies and Restaurants are apples and oranges.
With restaurants the laws were set up that way to pay servers below min wage for a reason the tips are considered part of the compensation wage. if you do not like it change the law. I agree however this discussion is bit off topic from what is being discussed.