Generally we stay out of these frays however, because Frank invited us we will spend a short amount of time with this. We have been selling plastic pant for nearly a decade. We know something about it. We provide a generous warranty to be sure you are satisfied with the pants you get. After Frank received his order of two pants he wrote us explaining that when he took them out of the package he noticed that they were "torn." We asked him for pictures to warranty them. When we got the pictures it was not torn but sliced. We have seen this and it is the result of using a razor knife or scissors to open the package. We let him know that we would send him a new pair but this is not a warranty issue. They were cut or sliced. This began a relentless quest by Frank asking redundant questions about his replacement pants. As some of you guessed, we were not in the office to respond. After years of working holidays, we shut the office for Thanksgiving. That culminated in his linked comments on ADISC this morning. He was told he acting like an impatient toddler (I guess that's to be expected) We told him we are shipping a replacement pant but he is on probation.
I hope everyone has a merry Christmas. I also hope you will consider that merchants for littles are people too and most of us will help you as much as possible. We are invested in your dreams.