squishypants said:
The “rise” is perfect. It’s the wings that aren’t large enough. I’m wearing the ones from the package I already opened but I’ll have to send the others back to exchange them for Larges.
Many retailers won't take back diapers, citing sanitary reasons. (not even unopened bags) I think I can agree with opened bags, but UNopened bags, they just don't like processing returns.
But if they shipped you something wrong, then that's entirely on them to correct. They can
(A) reship the correct product and let you keep the wrong item, no charges to you
(B) reship the correct item and pay for your postage to return the wrong item (and possibly issue you a small coupon/credit for your inconvenience)
(C) offer you some partial or full refund of the cost of the item, usually in the form of a store credit on future orders (and you can re-order the right thing yourself)
Most retailers will opt for (C) because it's best for them. It saves them on return shipping, and it also allows them to not give you a
full refund for the cost of the item because you're keeping the wrong thing that you can still get
some use out of. And it's a lot less work for them to add a coupon to their storefront than deal with return labels and processing/restocking labor.
But I would insist on
something, I wouldn't just accept that.