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Thread: ABU's Customer Service

  1. #1

    Default ABU's Customer Service

    Am I the only one who's gotten subpar customer service on the phone with ABU. The guy just sounds like he hates his job and AB/DL customers even calling and asking him. Some guy named Caleb I got the past 3 calls.

    I love ABU's products but I don't know if I'll continue buying from them, if that's the "warm welcome" I get.

    Your thoughts?

  2. #2

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    A friend of mine has had that problem with Abena, but making it public on a forum can some times wake them up. I had an electronic device fail on me and the company only started to respond once I threated to post every thing on a forum that a lot of there customers use. But that does not always work, I play with lasers and had a 3 day old laser driver explode on me and destroyed the laser it was connected to and the damned company did nothing, so I made it public and they lost some customers over it.

  3. #3

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    I don't know what happened, but I've talked to Caleb twice now. He was very helpful and friendly. Had no issues at all.

  4. #4

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    I am able to transact business solely through the website interface. Why do you have to call them so often? Usually the reason small businesses have websites is to keep costs low.

  5. #5

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    Quote Originally Posted by Inuyasha92 View Post
    Am I the only one who's gotten subpar customer service on the phone with ABU. The guy just sounds like he hates his job and AB/DL customers even calling and asking him. Some guy named Caleb I got the past 3 calls.

    I love ABU's products but I don't know if I'll continue buying from them, if that's the "warm welcome" I get.

    Your thoughts?
    you must have got them on an off day, they were nothing but warm when I called with an issue.

  6. #6

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    I almost always go in person to the Everett warehouse. They've been friendly and knowledgeable but I also know some of them personally.

  7. #7

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    Nothing but great service from ABU. Especially after the takeover. I was lucky when the original owner went MIA. I hadn't ordered in a while and got wind of the issues. New owners service has been great.

  8. #8

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    I guess I think of worst I guess. He wasn't mean or anything, he just sounded monotone. But I'm glad that everyone has said ABU has good service. The first time I called was delivery questions, the second and third was to check in for the Preschool diapers, as I didn't know when they would come back in stock. Plastic Sounds, I will take note of that, as some of my questions could of been answered on their FAQ's page. Maybe I should look more.

  9. #9

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    I have had great customer service with ABU, and have heard great things from other people on this site. I agree that you may have just caught someone on an off day, but also just sounding a bit "monotone" as you say may just be that they probably deal with the same questions many times in a day. I wouldn't look too far into it, and I'm sure that if you needed anything they would be willing to answer you considering they are a business in a niche market and probably consider customer service a priority...

  10. #10

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    Quote Originally Posted by Wiles View Post
    I have had great customer service with ABU, and have heard great things from other people on this site. I agree that you may have just caught someone on an off day, but also just sounding a bit "monotone" as you say may just be that they probably deal with the same questions many times in a day. I wouldn't look too far into it, and I'm sure that if you needed anything they would be willing to answer you considering they are a business in a niche market and probably consider customer service a priority...
    Thanks Wiles! Someone else said that on this forum. I do look into things a little too much, and I guess I don't realize everybody has their own way handling business.

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