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Thread: Ordering from Save Express in Germany

  1. #1

    Default Ordering from Save Express in Germany

    I placed an order a few days ago for a bunch of diapers to be shipped to the US, and received confirmation that the order is "complete". I did not get a tracking number though, and there also isn't one on their site. Has anyone else gotten one when they placed an order? I sent an email to them asking for one but haven't heard back.

    Any help would be appreciated

  2. #2

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    Check the email for the dhl logo. I seem to remember the tracking link is near the DHL logo but you have to look very carefully because it is very small font.

  3. #3

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    Hmm... my order confirmation email that said my order was complete was just in plain text. I just translated a different email I received from them when I placed the order and it said that they don't provide tracking numbers, but to expect it from DHL directly. That's just bad service...

  4. #4

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    Just received a reply to my email with the tracking number. I guess I was worried about nothing

  5. #5

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    Hey, when I've ordered from them the tracking info can sometimes comes a little later; I've had things shipped to the UK via UPS and I got all the SaveExpress confirmation emails but no tracking; then eventually all the tracking stuff came direct to my inbox from UPS including an arrival date. I just wish SaveExpress would 'English up' their website a bit more. Clicking the little English flag only half translates the site, and you have to half-guess the checkout process. I've lost a few baskets in the past. Never had any bother with an order though; always turns up well packaged and discrete.

  6. #6

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    Yeah -- I don't think you get the tracking number until the courier has actually received the parcel.

    There are also about five different shipping methods/services to the UK (I assume it's the same in other regions). I'm not sure, but I vaguely remember getting an untracked shipment from Save Express once. I tend to opt for UPS with tracking now, though.

  7. #7

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    I ordered a case of mydiaper night direct from them awhile ago. Although the order was made on their "english" version of their website, all email has been in german and was a tad difficult to understand. It looked like it was being shipped DHL. I paid the extra ($3?) for "neutral packaging".

    Some time later I get a pickup note from my post office, big box here for you. (might have been DHL overseas, with final delivery by us post office? a bit like SmartPost?)

    Went in to pick it up. Their idea of "neutral packaging" was to place semitransparent brown packing tape over one of the two biggest MYDIAPER labels. So don't count on it being neutral, it's going to say DIAPER on several sides of the box, in large letters. Waste of money for that.

    Was a bit miffed over that, but owell. People ship stuff in diaper boxes all the time. At least postal workers are less inquisitive than parents!

    But the diaper are great, they're built well, look good, and perform well. And for where they have to come from, they're not that terribly expensive. Would be nice to have a local retailer here in the USA for them that didn't have such a high markup that direct from Germany ends up being cheaper.

  8. #8

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    Quote Originally Posted by bambinod View Post
    Went in to pick it up. Their idea of "neutral packaging" was to place semitransparent brown packing tape over one of the two biggest MYDIAPER labels. So don't count on it being neutral, it's going to say DIAPER on several sides of the box, in large letters. Waste of money for that.
    No way! Mine always arrive in plain brown boxes, or the standard Abena boxes (which are discreet enough).

  9. #9

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    Just to quickly add to the "discreet packaging" discussion. I've ordered from SaveExpress a number of times, and more than once, their discreet packaging was a cardboard diaper box of some adult diaper brand (Tena, Abena etc.) turned inside out. So it was plain brown on the outside which is fine for the delivery, but it does mean that you might have to be extra careful when you throw the packaging away...

  10. #10

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    Just thought I'd offer an update:

    Just received my order today. I ordered on Feb 12th, the order shipped on the 13th, and I received it today, the 28th. All in all a pretty quick delivery considering it was coming from Germany to Chicago.

    The boxes I received were discreet, but they were in rough shape. They were broken open a little in a couple of places, and if you were curious, you could see that there were diapers inside. I don't really care about that anymore, but some might. I also ordered from them a couple of years ago (4 packs of diapers) and they were packed kind of loosely, which made them move around in transit and damage the box.

    This order was a whopper. I ordered 2 of all of the diapers they carry in size large and extra large. This totaled 226 diapers. The bill came out to about $360 USD including shipping. Pretty reasonable. I've noticed with SaveExpress that the more you order, the better deal the shipping becomes.

    If I can figure out how to post pictures here, I'll show you the haul. Holy cow, I am set for a while!

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    Last edited by thickdiapers; 01-Mar-2017 at 01:25. Reason: added picture

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