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I was checking out customer feedback on Goodnites with the recent changes, which were not that great (no surprise), and I came across a different response to the "need bigger sizes" feedback:
We appreciate and understand your interest in larger sizes for GoodNites NightTime Underwear. Please be assured that we regularly evaluate our range of sizes through research and consumer testing. As we receive and evaluate new data, it is possible that larger sizes could be available in the future. Thanks again for your interest in our products and for taking the time to write your review.
Literally for years people have been making this request and K&C has always directed customers to their Depend product line via scripted response.
Looking back on it, I have to wonder if the drastic change in Goodnites' material was a test product roll-out to see if they could cut cost to allow for bigger sizes to be on the market and not hurt their current brand image. I believe I saw a post that identified two different product codes to help people distinguish the "bad" from the "good" product, but the different product codes don't necessarily indicate anything. It's definitely something that retailers do when looking to expand product lines while not jeopardizing potential margin loss.
Should be interesting to see if this change in response actually indicates that they will roll-out larger sizes.
We appreciate and understand your interest in larger sizes for GoodNites NightTime Underwear. Please be assured that we regularly evaluate our range of sizes through research and consumer testing. As we receive and evaluate new data, it is possible that larger sizes could be available in the future. Thanks again for your interest in our products and for taking the time to write your review.
Literally for years people have been making this request and K&C has always directed customers to their Depend product line via scripted response.
Looking back on it, I have to wonder if the drastic change in Goodnites' material was a test product roll-out to see if they could cut cost to allow for bigger sizes to be on the market and not hurt their current brand image. I believe I saw a post that identified two different product codes to help people distinguish the "bad" from the "good" product, but the different product codes don't necessarily indicate anything. It's definitely something that retailers do when looking to expand product lines while not jeopardizing potential margin loss.
Should be interesting to see if this change in response actually indicates that they will roll-out larger sizes.