Well, yet another reason to avoid purchasing from them. Honestly, I thought they learned their lesson the first time around.
I don't think anyone here would argue that their signature diapers aren't great. I've often sung the praises of the Rearz Safari as one of the thickest, best performing diapers around, but their business practices and decisions leave much to be desired.
A few years ago, they were the talk of the ABDL community, especially in Canada being one of the few known brick and mortar ABDL stores in Canada/North America. After my first few purchases from them however, I immediately made the switch to ABUniverse Canada and Day Nite Care. Outside of this whole trademark debacle, I find their price point and mark-up, especially when taken into consideration with their shipping options/prices, can be absolutely ludicrous and actually works in the favour of their American clientele as opposed to their innate Canadian clientele. I have also heard horror stories about dealing with them online, stories that contrast starkly with the great in-person service they are reported to provide. I had a friend who purchased over a hundred dollars worth of stuff from them once and they wouldn't partially refund him or send him a replacement pack of diapers when one of the packs he opened had a very noticeable manufacturing or possibly a transport error that rendered the diapers unusable, he even sent them pictures and everything and the representative at Rearz basically said that the error was his own doing and that they can't accept returns or replace opened packages (like wtf
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Until they drop this trademark nonsense and revise some of their policies and price points, I'll gladly stick with ABU Canada and Day Nite Care, as far as I'm concerned they're better Canadian suppliers anyway. ABU Canada ships promptly and even though their Canadian stock takes some time to jump back up, I can always count on ace service when I deal with them and their costs even after the revised shipping policy are still much better when compared to Rearz. Day Nite Care has a wide selection and reasonable or free shipping options depending on where you reside in Canada and I think they have even organized ABDL meet and greets in their local area, so their outreach to the Canadian/Quebec ABDL community is pretty great, the same cannot be said for Rearz.