So a few days ago I received an email from Northshore asking me to review a pair of briefs I never bought. Felt really confused but thought nothing of it since i don't have my card info saved on their site. 3 days later I received another email from them apologizing for the incorrect email and that my account was not compromised and, that there email system messed up and sent it to the wrong email abd gave me a coupon code of $5 for my next purchase.
Always been impressed by their customer service but as someone who works in the hospitality industry this is great! Most companies would not even send an apology email unless contacted about the error let alone give compensation for a mistake that didn't really effect the customer.
Just felt impressed enough that I wanted to share this.