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Thread: Retail Nightmares

  1. #1

    Default Retail Nightmares

    They are inevitable. Can happen to anyone. And ruin our greatest of days. Retail nightmares!!!! Elaborate the utmost horrible, vile, rude, and at times inexplicably strange accounts of retail nightmares, whether customer or associate.

  2. #2

    Default

    Good idea. My retail days were quite difficult in my early years. I was the manager on duty of a large electronics retailer store and I would regularly work the customer service counter. I always enjoyed the people that would walk up and as I was greeting them with the usual, "Hi, how are you today?" they would cut me off halfway through that short sentence and just say, "manager." I got so tired of this boorish behavior that I would say, "one moment please", walk around the corner, and then come right back out and say, "I'm the manager, how can I help you?"

    I actually have too many awful memories to regurgitate as I've been filing those memories in the section of my brain that deals with deleting memories. So thankfully many of them have faded into the mist. However, at the time my coping mechanism was to write about it - I had actually started a little book on my computer about how horrible people can be in the retail environment. I sometimes look back on it and even now I'm shocked by what I read in terms of how horrible things were sometimes.

    Now that I'm typing this I do recall one particular evening, I was closing up the store. We had a few customers milling around. It was week night, I had pulled something like a 10 hour shift after being in school earlier that morning (working 60 hours a week and taking 18 credit hour load at school), so I was already drained and the store had closed at 9, and it was about 9:20 by this point. I was standing at the front doors, keeping them cracked so that I could let the last customers checking out through the front door so they wouldn't have to walk out through the loading bay doors. While waiting for them I see a car pull up in the parking lot, and this woman starts to move towards the door. Standing at the door, I stopped her and politely informed her that we were closed and that I was just waiting for the last customers to check out and depart so we could lock up. She had a list of TVs in her hand and said that she wanted to come inside to price TVs. By this point all of our salesmen had left so it was just two or three of us handling the cashflow and closeup operations. I told her that the sales folks had left and that she could come back tomorrow, and I encouraged her to use our website to see current prices. I also offered her a flyer with our current prices, but she refused and said she wanted to look at the TVs. We had already killed the power to all the TVs so again, I told her to please come back tomorrow, that we were trying to lock up for the night. Then she started pointing at another employee behind me, growing increasingly belligerent at this point, and saying that maybe that employee could help her instead of me. I kept telling her no, you need to please come back tomorrow. We'd be happy to help you during business hours tomorrow. On and on this went for about 5 minutes before she finally threw the middle finger in my face and told me to go "f#@%king die". As she turned to walk back to her car, I said, "how mature of you." Oh those memories, now I need something to erase them haha

  3. #3

    Default

    Right out of high school I worked in a Grant's department store. It was one of the first department stores (1966) to have a camera department, which was where I worked. There was one old grizzled man who would bring his Kodak film to be developed. I was told to always tell him it would be two weeks before it would come in, which seemed to satisfy him. We had to do that because when he first started coming in, the person I replaced had told him the normal time, three to five days. When it didn't come in, he took out a knife and chased her all through the store until he stabbed her in the back. After he got out of jail, he still came there to get his film developed. This was back in the day of Kodak Instamatics and all those wonderful 35 mm SLRs.

  4. #4

    Default

    ^ terrifying - and possibly the most horrible retail nightmare I've heard of yet.

    Glad you survived to tell about this!

  5. #5

    Default



    Quote Originally Posted by dogboy View Post
    Right out of high school I worked in a Grant's department store. It was one of the first department stores (1966) to have a camera department, which was where I worked. There was one old grizzled man who would bring his Kodak film to be developed. I was told to always tell him it would be two weeks before it would come in, which seemed to satisfy him. We had to do that because when he first started coming in, the person I replaced had told him the normal time, three to five days. When it didn't come in, he took out a knife and chased her all through the store until he stabbed her in the back. After he got out of jail, he still came there to get his film developed. This was back in the day of Kodak Instamatics and all those wonderful 35 mm SLRs.
    Rather surprising he was allowed back in the store!

  6. #6

    Default

    I've said it before, and I'll say it again. Everyone in this world should have to work in a public service / retail / sales / waitress or waiter for a few months of their lives. It'd make a huge difference in how they treat others. There will still be rude jerks, but hopefully it'll give people a better insight in what they are doing to people in these positions.

    I have many different jobs that I'm currently doing. One of my jobs went from being a full-time job to a part-time one; and that is working at a car dealership. I absolutely hated working in sales. I kept getting promotions that effectively pulled me out of the sales department, unless I knew you, and you wanted me to sell you something. I wasn't on commission when I got out of sales, so I didn't care if I sold something or not. But they kept getting swamped and always needed me back in the sales area...I hated it...I could tell stories on how absolutely rude and mean people could be, for absolutely no reason...

  7. #7

    Default



    Quote Originally Posted by Mattew View Post
    I've said it before, and I'll say it again. Everyone in this world should have to work in a public service / retail / sales / waitress or waiter for a few months of their lives. It'd make a huge difference in how they treat others. There will still be rude jerks, but hopefully it'll give people a better insight in what they are doing to people in these positions.
    I used to be the rude customer until I started working in retail at my first job (where I'm still at more than a year later) and I've learned soo much in regards to work ethic as well as treating others with respect, it was such an eye opening experience. But I do agree with you, everyone needs to experience customer service on the other side of the counter.

  8. #8
    frodo

    Default

    As a first responder I often see people at their worst moment possible. People often behave badly under such circumstances. Very few ever acknowledge us or update us on the outcome of the situation

  9. #9

    Default

    I worked in retail for six months and HATED it. I met the rudest, dumbest, and most awful people I have ever seen. It is truly amazing just how horrid people can be to someone they have never met before. I could probably write a book on this but I will tell one or two tales.

    So I was working the day before super bowl Sunday and the place is PACKED. Of course my scheduled break was over 2 hours late because we were so short on staff and a man and his wife come to the check out lane with about three carts worth of stuff. I was really running out of gas so I was not preforming at my best and the conveyor belt was backed up. The guy looks up to me and says "What are you a fucking idiot? Can't you see what the fuck you're doing you dumb ass?" I told him I didn't have a bagger and that I was doing the best I could so he said "I don't give to fucking shits. You get that fucking garbage in there you piece of shit or I am calling the manager."

    Retail sucks. It sucks a lot.

  10. #10

    Default



    Quote Originally Posted by AutumnFlame View Post
    I worked in retail for six months and HATED it. I met the rudest, dumbest, and most awful people I have ever seen. It is truly amazing just how horrid people can be to someone they have never met before. I could probably write a book on this but I will tell one or two tales.

    So I was working the day before super bowl Sunday and the place is PACKED. Of course my scheduled break was over 2 hours late because we were so short on staff and a man and his wife come to the check out lane with about three carts worth of stuff. I was really running out of gas so I was not preforming at my best and the conveyor belt was backed up. The guy looks up to me and says "What are you a fucking idiot? Can't you see what the fuck you're doing you dumb ass?" I told him I didn't have a bagger and that I was doing the best I could so he said "I don't give to fucking shits. You get that fucking garbage in there you piece of shit or I am calling the manager."

    Retail sucks. It sucks a lot.
    That probably would have been my last day at work, right after I told him to fuck off.

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