Well, yet another Incontinence company in Canada is causing problems for me. This time it's also an AB/DL product supplier. Their name is Rearz. I'm interested in finding out whether somebody from there is part of this forum or group. I'm also interested in knowing whether other people have dealt with them and what their experiences have been.
I don't know but sometimes I think I must have gullible or something printed on my forehead and that's why various companies have tried to take advantage of me.
Anyhow, I received some products from Rearz and contacted them. I don't recall everything that happened because it's almost a month ago. Anyhow, the owner of the company asked me to return the items and I would have a credit with them. I did so and chose items for an order. Some discussion ensued and I forgot about it until I saw something on the desktop of my desktop computer. I haven't been using that computer much choosing to do most things on my phone.
I decided to send Rearz an email today asking about the credit that I have with them. I was told that I still have the credit and I told them that instead of ordering more products I want a refund. The person who responded to me told me that I would still have to pay $24.95 as well as 30% restocking fee. The only place the $24.95 could have come from is what they were going to charge me to send me the new items as replacement for the ones that didn't fit.
They didn't mention the restocking fee before I asked for a refund probably because Laurie, I believe the owner, told me that the items wouldn't be going back into stock. She said that she was going to use them for internal purposes. So asking for the restocking fee and the shipping fee must just be intended to annoy me.
I don't know what's going to happen here but I have a few ways of dealing with them if they don't want to be fair. Once I know whether one of their staff is a member here, I'll tell you all more. I will also let you all know what happens, as it transpires. If you have any suggestions as to what I should do, how I should handle this situation, please post below. Thank you.