I don't know whether this is the right place on this forum to post my problem but if one of the admins wants to move it, that's fine.
I don't know what else to do so I'm asking for help here.
I have ordered at least a few times from Baby-Pants.com and had no problems but in the last order that I received were a onezie that was too small and a shortall that was too big. I contacted them and they told me to send them back and they woulf exchange them. I did that about a month ago and I'm still trying to get them to send me the replacement items. At first they were responding to my emails but now they don't even do that. I've asked them for their phone number on a few occasions but I have gotten no reply. Because I trusted them, I put in another order to be sent to me with the replacement items. They have neither shipped the items nor responded to me when I asked about those items either. The order is marked "HOLD" on their website. I believe I paid them with PayPal so I will go and attempt to cancel that payment at least. I hope that nobody else has had this kind of experience with either Baby Pants or any other company that sells incontinence or ABDL supplies. Any assistance that anybody can offer me will be appreciated. I would especially like to have their phone number if somebody has it. I don't know whether there's some sort of misunderstanding or whether the company figures that they can just take advantage of their customers like this. I hope that they will realize that the incontinence and ABDL communities are big enough and cohesive enough that they will stand together behind an individual who has a bad experience with a company. I will keep you apprised of what happens in this situation and if anybody has any suggestions again, please feel free to let me know.
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I was able to file for a refund with PayPal. I hope this gets their attention and that they become co-operative. I had thought of posting this to my email account but I will wait and see what happens.