Today, 1 Oct 14, I finally got the case of ABU Super Dry Kid diapers that I ordered on 24 Jul 14! I'm glad they're here, as I find them to be the best absorbency and fit for my body, but I'm CERTAINLY not very pleased with the customer service!
When I ordered the diapers I knew they were on back-order, as there was a statement that they would be available in Aug 2014. That didn't bother me much, as I'd seen similar back-orders shipped very quickly. However, I was planning a vacation and wanted to send a few packages to a family home where we were headed, so I didn't have to carry the bulk in my truck. I sent an e-mail asking about expected shipping dates, explaining the situation, but got NO reply!
I tried calling ABUniverse, but only got an answering service, with the instructions to send e-mail. So more e-mail was sent and ignored.
August passed without any diapers arriving. I again sent several e-mails but still got no replies. Sept was fading rapidly, but the website still proclaimed August shipping. I even gave them my phone number, asking them to call me, but never heard a peep from them.
Finally, this weekend I checked the site again and the back-order message had been removed from the ordering section. The diapers arrived within a few days.
The bottom line for me is that though I truly like the SDK diapers I will be looking for a replacement, and hope I can find a replacement with similar performance and value. I likely will continue to order them, unless they're on back order. I will NEVER expect good customer service, as I sent at least 6 e-mails and never got any reply! When they're in stock I usually get the diapers within 2-3 days, as I live the next state over and they ship quickly. But I'll never believe anything they say on their website!
Are you READING this, AB Universe? I hope so, and hope you'll learn that customer service is the TRUE lifeblood of any business! Yours simply SUCKS, and needs to be greatly improved!
My best to all,