I wanted to ask some fellow AB/DL's who has used the ABU website within the past few months some advice. On the 14th I purchased a case of Wellness, M4's, and their sampler with their UPS Residential shipping. So pretty average purchase right? Well... unfortunately the progress on the order has still yet to be updated with tracking information.So i decided to send an email after a few business days seeing that it still wasn't updated.
It's been ten days and my progress still hasn't updated on the package. It's also been Seven days sense I've sent the email, but with no response... I even decided to call their customer service, but all that does is give me a machine telling me the times to call; EVEN if I'm calling at the correct time.
So... with the lack of customer support I'm a little worried that i'm going to get my package at all now. . . So am i just getting impatient and over worrying about nothing? WHEN should i start worrying about it? I suppose I could contact my bank to have them cancel the charge, or something like that... Idk I've never done that before...
Anywho I just wanted some advice. Do you guys think i'm over worrying? Also, if it does get to the point where my worries may be granted... what is the legal amount of time that I have to cancel the charge on my card?