I know a few people have said that they've received poor customer service from ABU but I wanted to mention a recent experience I had with them.
About a month or so ago I had ordered a case of Super Dry Kids from ABU and of course I opened them and starting using them. Half way through the case I noticed that about 3 of the the diapers were ripped. In fact the rips were so severe not even tape would've fixed them.
So I contacted ABU to make sure they were aware so it wouldn't happen to anyone else. I certainly didn't expect ABU to replace them but that is exactly what they did. In fact not only did they replace the 3 diapers that were ripped, they replaced the whole 10 pack. Needless to say I was pleasantly surprised by this and really had to mention it.