I'm surprised that this has even come up, because I've heard of all the XP Medical praise, and how reputable the company is and all that. It seems odd that I would be having a negative experience.
I placed an order exactly one week ago from this past Sunday (February 5). I wanted to order with my Debit Card (which does have a Visa logo on it, FYI) on the payment page on the website, but after I filled out all my information, I got an error saying that my card wasn't able to be used on that paysite for some reason. This has never happened before on any other site, and as people seem to suggest, if it's got a Visa or MasterCard logo on it, then it should work.
I shrugged it off and created a PayPal account just to place the order. The reason I have never used PayPal account in the past is primarily because the wording on some of the information forms you have to fill out is confusing. More specifically, I am referring to what the billing address on the card is and the location to ship to. It refers to both of these as "addresses" with no specifics, and I was concerned that if I ordered, my package would be sent to my card's billing address instead of my PO Box like I requested. But I sent the order in, no less, inquiring that it me shipped to my PO Box. (It's at a college campus, but I've ordered all sorts of things here before, so this shouldn't be a problem.)
I got a verification e-mail from PayPal saying the payment had gone through. But, I had expected that once XPMedical checked their e-mail, I would get some sort of verification saying "Hey, thanks for placing your order, your items will ship on... [blah blah blah]" But instead, Monday came and went, and I got nothing. I waited until about noon on Wednesday, and still had nothing. I sent them an e-mail asking if they got the payment, or if I could get some sort of confirmation.
Thankfully, the responder (Gary?) was fairly quick, and he told me that he was sorry for the confusion, and that the order shipped on Tuesday by priority mail to the right address. He also said I could expect it to arrive in "2-3 business days."
Well, making the logical assumption that because the website says that Priority Mail orders will typically arrive in between 1 and 4 days, and it was the third day after the order, I guessed that they would probably arrive in 2 business days. Friday came and went, and nothing was there. I would have to wait the whole weekend to get my items, because that would have been the next possible business day.
I checked my mail on Monday. Tuesday. AND TODAY. Still nothing. That makes it almost a week and a half after I placed the order, with nothing in my mailbox, and an expensive payment floating over my head like a thundercloud. I asked yesterday if I could have a tracking number, and Lo and Behold, the USPS has no information on location. All I know is that they received the shipping information. The e-mail I got from XP said that sometimes the postal service doesn't put information up on tracking until it arrives. I would believe this, but it doesn't add up that any other package I've ordered via Priority mail has been trackable, with updating information.
As you can see, I'm a bit frustrated. I paid extra for [B]PRIORITY[B] mail to XPMedical, who were late in sending me some form of confirmation, leaving me a bit worried. By calling the mail "Priority" it would imply that the mail has a higher priority of being delivered over other mail. Tracking has no information, which is odd, all things considered.
I'm upset with both the postal service and XP, but I'm not really sure which one is more to blame for my experiences so far. I am hoping it comes in by this Friday, but who says that's going to happen? Back on topic though, depending on which company is more at fault, I may stop doing business with one or the other of them. The Postal Service had it a long time coming, but this is my first time ordering from XP. It's not the best first impression one could get from a company that so many people hold high and mighty.
Well anyway, that's my rant. I didn't know where I felt like posting this, so if it's in the wrong forum, forgive me.