Well, I never do this... but I find myself posting a warning about my experience as a customer from abcanada (aka ITR, Welcome to AB-Canada), a Canadian distributer of ABU products.
As a returning customer I had never had any issues, until I ordered my case a couple weeks ago. When I received tracking information, the destination city was different than my shipping address, so I politely e-mailed asking for them to verify they had the correct address (even though it was correct on my invoice). I received a response telling me that they contacted fedex, and that the package routes through that city but will go to the correct address. I thought all was well until I received delivery confirmation from fedex.
I hadn't received anything. I go into the tracking details, and the item was delivered, but to a city 2 hours from the shipping address I provided. I moved a couple months ago and hadn't changed my billing address, and they shipped it to my billing address. I had contacted them before placing the order to make sure having a separate billing and shipping address wouldn't be an issue, and they told me it wouldn't be. I contacted them, and never received a response. On the third attempt within a week I finally received a response, and I will quote it here:
Let me say that I appreciate the tone of your e-mail. I am contacting FedEx regarding YOUR issue everyday. Short of showing up at their offices with a gun in hand, I cannot force them to respond. Once I receive ANY information, you will be the first one I message.
Please remember, YOUR issue is with FedEx, NOT ABCanada!!! I don't have to attempt to resolve YOUR issue with FedEx but, because you are a good customer with us, I am doing everything I can to resolve the for YOU!
If you wish to return your unopened product, you may do so at YOUR expense (once again, this issue is between FedEx and Y O U I ... Not ABCanada)
I apologize that you are having this issue with FedEx and am doing everything in my power to resolve the issue for YOU.
I have no idea how they thought it could be my issue, I correctly provided my shipping address, it was correct on the invoice, and they apparently put the wrong address on the shipping label. I contacted fedex myself and verified that yes, they had put the wrong address on the shipping requisition. After responding (obviously frustrated) demanding a refund, I finally received another response from someone else at the company who informed me that they would be willing to pay for the shipping for fedex to bring the package to me from the wrong address, but would not give me a refund. The catch? I had to contact the people now living at the address it was delivered to organize a fed-ex pickup.
I have no idea how they expect me to be able to do that, or why it should be my responsibility for that matter. What if I lived at home and was away at college and they had sent it to my parents house (which would have been a billing address, in all likelihood). What if my parents had opened it? How do I explain that? How do I explain the package to my old landlord? (thats the only way I know of how to track it down, and I don't even have their contact information any more).
I responded to their e-mail saying that even if I manage to get the package (somehow), I still shouldn't have to pay for (AT LEAST) the $55 shipping, as it wasn't even shipped to my house. It has been a week and I haven't received a response.
To sum it up, a bunch of irrisponsable crooks who won't give you an ounce of customer support. When a company screws up it should be fixed by the company quickly, with an appology, and compensation due. I have received nothing of the sort... Don't bother buying from them, its possible you won't receive your package and will be throwing $150+ down the drain.