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Thread: sample delay?

  1. #1

    Question sample delay?

    So about a month ago I ordered a Tranquility SlimLine brief sample from the 'Diaper Request Form' on especialneeds.com, and I received the "Diaper Sample Request Form" received email shortly after saying it would come shortly. Well now it's a month later, and I still haven't gotten it in the mail! Is it supposed to take this long or does this have to do with the fact that I put in a random fake phone number so they wouldn't call my house? I am just wondering what is taking so long and if anybody else has experienced this problem?

    Thanks

  2. #2

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    Same thing here... Im still waiting for the Underjam sample,, maybe Its because I put a fake name?? idk

  3. #3

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    They never called my house when I ordered a sample pack from them.. then again I didn't write down any fictional information either. (I can however say, those medium ATN's are pretty small for whats called a medium and they worked only just as well as depends for me)

  4. #4

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    It took me 6 months to get my goodnites sample. I totally forgot about them when then came it. I thought I got a present. xD

  5. #5

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    Quote Originally Posted by Dopey94 View Post
    So about a month ago I ordered a Tranquility SlimLine brief sample from the 'Diaper Request Form' on especialneeds.com, and I received the "Diaper Sample Request Form" received email shortly after saying it would come shortly. Well now it's a month later, and I still haven't gotten it in the mail! Is it supposed to take this long or does this have to do with the fact that I put in a random fake phone number so they wouldn't call my house? I am just wondering what is taking so long and if anybody else has experienced this problem?

    Thanks
    I ordered a sample from them too around the same time you did, I tried to get one of of the Slimlines and one of the ATNs. It wasn't till after I was done that I read that you're only supposed to request one item and I just assumed they cancelled the request because I asked for two.

  6. #6

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    Quote Originally Posted by Dopey94 View Post
    So about a month ago I ordered a Tranquility SlimLine brief sample from the 'Diaper Request Form' on especialneeds.com, and I received the "Diaper Sample Request Form" received email shortly after saying it would come shortly. Well now it's a month later, and I still haven't gotten it in the mail! Is it supposed to take this long or does this have to do with the fact that I put in a random fake phone number so they wouldn't call my house? I am just wondering what is taking so long and if anybody else has experienced this problem?

    Thanks
    there is the posibility that especialneeds got way to many people requesting free samples. Being that they are a company that sells special needs items, they probably were not aware that (probably) thousands of ab/dl would be requesting free diapers! That would be my guess .
    I bet if you were a regular customer who buys special needs products from there site, and you sent them a e-mail asking for a free sample, I am certain they would send you one! I have ordered plenty of stuff from there before (not diapers), and I never had a problem

    My advice would be to use the tranquility site to get your free sample
    Tranquility Incontinence Products Sample Page

  7. #7

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    Quote Originally Posted by racer View Post
    I bet if you were a regular customer who buys special needs products from there site, and you sent them a e-mail asking for a free sample, I am certain they would send you one!
    I would have to disagree with you on this one. I am a buyer for a large hospital and I order thousands of dollars in products from them per month so I used my work email to request the sample and that was over a month ago.

  8. #8

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    I would assume sending out free samples in on the bottom of a companies list of things to do. That and its possible they don't directly handle the packing and shipping it could be a 3rd party that does it for a lot of companies and that is why it takes so long.

  9. #9

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    the tranquility sample site is not free, and until summer vaction i only feel like mail right now, but i am thinking maybe contacting them at [email protected] might work?

  10. #10

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    Quote Originally Posted by Dopey94 View Post
    the tranquility sample site is not free, and until summer vaction i only feel like mail right now, but i am thinking maybe contacting them at [email protected] might work?
    Good luck, be sure to let us know how they respond.

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