I tried buying a pack of eight Classy Comforts on Feb 1, 2010 just to see what they were like. I knew they were expensive, and figured it would be a one time thing. I had read on a number of different sites that the diapers run on the small side, so where I can comfortably wear a medium Molicare, I ordered large.
A week after ordering, they arrived. That night, I tried one on for bed, and it barely fit! They had screwed up and sent me mediums! I called and e-mailed multiple times the next day, finally got a response and they asked me to send back the remaining seven diapers and they would send me the correct order.
I sent the package back (with delivery confirmation so I could tell when it got there) and waited to see when I would get my correct order. On the first of March, I called to find out what was up, as the package I had shipped off on the 12th of Feb had been in their hands since the 18th.
Apparently, on 3/1/10, the package 'just arrived' and I would have my replacement product shipped out the next day. A phone call on the third said that the package had shipped out on the day before. Then I received an e-mail stating the package had just shipped on March 8, 2010.
I called and asked for the delivery confirmation number that they use. I asked them to e-mail it to me.I asked them to leave it on my voice mail. It never happened. Finally, it's now April and I've told them to just refund me my money, which they have agreed to do. I told them to do it through Paypal, I refuse to believe that "a check is in the mail" with these jerks.
I've heard more than once now that the money has been sent. But guess what has not yet shown up in my Paypal account? Two and a half months later, and I'm still waiting with these idiots.
They're consummate liars. Never, ever, do business with them. You'll just lose your money.