Well.. I sent my (older) laptop into HP.. I haven't used the computer in almost a year and it's been sitting around in a closet.. So I went ahead and cleaned out some stuff and I came across the laptop.. Well, the main issue here was that I discovered the graphics were artifacting pretty badly ( the computer is 2 1/2 years old.. and at the time I purchased, I bought an extended service plan ) as the computer was to be used for my classes I was taking.. well.. to make a long story short, PC was still under warranty, I sent it in for service, turns out they did not have the parts ( Nvidia 8400M and Thermal materials ) for the computer, so they "captured" the laptop..I was called by a Quality Case Manager.. Told me they'd be sending me a computer with comparable specs ( Which I assumed would be AMD Turion x2, 1 GB RAM, Windows XP Professional )..... And they sent me a new laptop which is an HP Pavillion DV7 Entertainment Notebook (Quad Edition) with an ATI Radeon 4600 series and 8GB of RAM..
I don't know what I should do at this point. Do I need to call them back ( I deal with them at work EVERY day for customers ) and request my old computer back ( Which at the time of purchase, I paid less than $700 for.. and get HP their "replacement" back? WHY would they send me this computer which I assume is worth almost $2,000 dollars to replace my old dusty bastard of a computer??? HELP!!! This is reaaally messing with me!!! I need advise now because I do not feel right about this I feel like I cheated HP