This is a pitiful excuse for a company. I have tried for 3 weeks to reach them their 800 number is always busy and the other number on the invoice goes to voice mail. They advertised a buy one get one so i ordered and didn't get the get one so I will stick with bambinos as they always answer my calls and even call me back. As far as I'm concerned you can take your new overnight and stuff them up a monkeys bottom. I will definitely spam this across all the message boards, yahoo groups, fetlife, collar me, any where that is ab aware. Thanks for your outstanding freaking customer service ya scam artist.