I miss the restaurants in New Haven. Every time we go up there [on vacation] we go to Sally's Apizza, where we wait in line for hours to be berated lovingly by the shop owner for bringing new people to the restaurant (when we go alone, they're warmer but still snarky). Also there's effing amazing pizza that you would DIE for. (Also, Louis' Lunch, where the locals suggest you'll get lynched for a) complaining about the food, b) asking for ketchup, c) not liking the local baseball team) Overall, great food, and "service" that goes as far as "Here's your seat; order and don't be an asshole. We reserve the right to verbally abuse you 'cause that's how great we [and our food] is.
Then... harsh reality check at a local Italian restaurant in Florida.
We said we were okay with an outside table, but I was worried about bugs so I asked to be moved inside. I expected a direct "We'll let you know when a seat opens up inside, then."... instead I get "Terribly sorry about that. We'll move you inside as soon as possible."
I hate that attitude. It reeks (not obviously, but it's there) of a society that steps on the service industry workers -- you wanted fries with your burger? We're sorry, we'll correct the error. (Never mind that we don't possess the power to read minds, *somehow* we should have known.)
Why aren't there many restaurants like Sally's and Louis'? Am I really that old fashioned that I want to be berated when I ask to be moved indoors/outdoors? Is it just the way society is moving now that an attitude of creeping servilitude is the norm for restaurants?