. . . I've been avoiding buying from Northshore because of those kinds of issues. Last few times I bought direct from them:
- each purchase resulted in an inordinate amount of email from them. Not spam, it's just that they felt the need to inform me my order was received, my payment was processed, my order was ready for shipping, my order had been shipped, my order had arrived, and then ask me to write a review of the product a few weeks later. Any they're super blatant about what they are and what you ordered in the subject line. I had to set my phone to hide notifications while locked because I was afraid someone might see it in the little email summary popup.
- shipments were poorly packaged. Yeah it's a plain brown box, but the return info said "northshore care supply" on it (compare to XP medical that just said "XP"). They also consistently did a really bad tape job on the box. The final straw for me was receiving one where the box was basically falling open by the time it arrived. Diapers were clearly visible if you pulled on the flap even slightly, and I'm pretty sure one good kick would have popped the entire thing open and sent them flying.
- unsolicited snail mail.
Going through their Amazon storefront (the fulfilled by Amazon stuff) has never been an issue for me though.