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Thread: Last time I order Tykables products

  1. #1

    Default Last time I order Tykables products

    Hi all,

    I'm a little frustrated with tykables company, I've ordered (2) cases from them in the past with no real issue.
    I put the order in last Thursday, I got a confirmation email almost instantly. It's been a few days and I never got the shipping info email so waited until this morning to contact them.
    I actually thought I would get the product before I would get the email because I live in there (1) day shipping window, and I put the order in before 6am Thursday.
    I sent them an email with my order confirmation number, I got an email 10 min later asking to confirm my address, figured that was weird because my shipping info was correct on the 1st confirmation email. After confirming my address I was told that they would send this out to shipping tomorrow (Tuesday) This was mid morning, why wouldn't they send out the case today? Why would they not just look at the last order's address and see the same name, same house number and same city and say "we maybe having a glitch in our system" and send the package out same day I ordered; and the biggest problem I have is why did I have to do the detective work and contact them, they had no problem taking my bank card info and charging it right away.
    I sent them an email stating I wasn't real happy with there service, they replied with a coupon code for 10% off my next order and said that perhaps I got an email asking to confirm my address and maybe it ended up in my junk file, sorry but that's insulting to me, you messed up and now your willing to part with $13.50, get real tykables, especially when there's other companies like ABU that would bend over backwards for there customer.

  2. #2

    Default

    I've seen some instances where ABU has dropped the ball with customers before, so I don't think anyone is or can be perfect (they did ultimately make it right, at least to my satisfaction as an observer). We've got a lot more choice than we once did, so we can afford to be choosy. What you describe would have annoyed me but probably not put me off them forever but it's your call. I hope you get your order before long.

  3. #3

  4. #4
    acorn

    Default lol



    Quote Originally Posted by Trevor View Post
    I've seen some instances where ABU has dropped the ball with customers before, so I don't think anyone is or can be perfect (they did ultimately make it right, at least to my satisfaction as an observer). We've got a lot more choice than we once did, so we can afford to be choosy. What you describe would have annoyed me but probably not put me off them forever but it's your call. I hope you get your order before long.
    In fairness the new owner of that company has yet to drop the ball. You might recall, in days of yore we would have as many as six threads running concurrently discussing the "joys" of trying to do buisness with them.

    So indeed I have every right to be somewhat pissed off, I so enjoyed bitching about and with ABU rep's. Casey has a lot to answer for, IMHO.

  5. #5

    Default



    Quote Originally Posted by SoakedinTexas View Post
    Life happens, people make mistakes.
    I'd say it's a bit early to abandon a vendor with two hits that has a miss, especially one that gets corrected and offers some compensation. Like SiT says, nobody's perfect. If everyone broke off relations as soon as they had one problem, it'd be a very lonely world.

  6. #6

  7. #7

    Default

    All good to vent.

    Waiting with crossed fingers they make this right and you get your order soonest and are happy again and it can get chalked upto a series of frustrating glitches.

    Sorry anyone that wants to defend Tykables but you know would hate to find out later they were folding, pocketing as much cash as they could while lying to anyone chasing them... Obviously this has happened with other companies.

  8. #8

    Default

    To be fair, they're human and decent people trying to run a business. I know and Mr. Aurkarm is actually old friends with one of the founders, and we both know the other. They're good people, and they're interested in doing the whole business thing right. I'd urge you to give them another chance, acknowledge that they tried to own up to their error, and chalk it up to "stuff happens." Seems only fair to me.

  9. #9

  10. #10

    Default

    Seems a bit rash to not order from them over a small mistake. They're only human.

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